For
DCMPD, ALT implemented the first WAN. ALT
performed site surveys, and needs analysis,
then implemented the first WAN, comprised
of 20 file servers, and 800 PC workstations.
Additionally, since this was a new tool for
DCMPD, ALT was also tasked with implementing
support for users and administrators.
Hardware Configuration & Installation
ALT managed procurement, configuration,
and installation of PC workstations, as
well as 20 file servers, along with switches,
hubs, and routers, printers, and software.
Network Administration
ALT worked with DCMPD to identify appropriate
personnel to serve as initial point of contact
for help desk requests, and LAN Administration
duties. These persons, both civilian and
sworn personnel were trained in basic desktop
troubleshooting and LAN Administration duties
such as changing/unlocking user account
passwords, printing issues, and tape backup
procedures. Additionally, these Administrators
also worked with ALT to do advanced PC and
file server troubleshooting. ALT implemented
HPOpenview, and other utilities to monitor
network health, and manage services proactively.
E-Mail Installation & Administration
ALT proposed, installed and configured the
DCMPD’s first global e-mail system
using Groupwise. DCMPD and ALT worked closely
to establish appropriate naming conventions,
and procedures to training and troubleshooting
the new e-mail system for 3000 users to
make a more efficient working environment.
Help
Desk Implementation & Management
ALT and DCMPD recognized the importance
of establishing a 24x7 help desk structure
for new users. ALT developed written procedures,
and identified and trained personnel best
suited for basic and advanced help desk
support at each location, and at a central
help desk location within DCMPD headquarters.
Once the help desk was established, ALT
provided advanced second- and third-tier
support, taking ownership of issues, and
interfacing with vendors to schedule emergency
warranty repairs.
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